Shipping policy

Halo Hair Raw Extensions Shipping, Tracking, and Fulfillment Policy - May 2025

Thank you for shopping with Halo Hair Raw Extensions. By purchasing, you agree to our shipping policy. For inquiries, contact halohextensions@gmail.com (mailto:halohextensions@gmail.com).

1. Order Processing: We verify payments and prepare orders for fulfillment. 

2. Business Days: Orders are processed on business days only. U.S. holidays when we do not process orders include:
   - New Year's Eve
   - New Year's Day
   - Martin Luther King Jr. Day
   - Presidents Day
   - Memorial Day
   - Juneteenth
   - Independence Day
   - Labor Day
   - Columbus Day
   - Veterans Day
   - Thanksgiving Day
   - Christmas Eve
   - Christmas Day

3. Fulfillment Duration: The time we take to prepare and ship your order. This is separate from delivery time.

4. Shipping Window: Starts the next business day after your purchase. Exclude weekends and holidays to determine the shipping timeframe.

5. Order Tracking: Order and shipping confirmation emails provide status updates. Use the tracking link in your shipping confirmation to monitor your package.

6. Shipping Methods and Costs: 
   - UPS Ground: Main method, typically 2-5 business days.
   - UPS Next Day Air: Available for an additional fee; does not change processing times.
   - Local Pick-Up: Available in South Florida.

7. Shipping Delivery: UPS handles delivery, usually within 2-5 business days. Track your package via the link provided to monitor its status.

8. Order Pick-Up: Pick-up is available in South Florida. You'll receive an email with details once your order is ready.

9. Fulfillment and Shipping Delays: Delays may occur due to high order volume, UPS issues, weather, or customs. We will keep you updated.

10. Lost/Stolen Packages: Contact UPS directly for assistance. Use tracking information to monitor packages and consider insurance for added protection.

11. Wrong Address Disclaimer: Verify your address at checkout. Use UPS My Choice for changes after ordering.

12. International Shipping: We ship worldwide. Delivery times and costs vary. Tracking may not be available for all locations.

13. Duties, Fees, and Taxes: Customers are responsible for any applicable customs duties, fees, and taxes. Check with local authorities for specific regulations.

Thank you for reviewing our policy. We appreciate your understanding and support. If you have questions, please reach out to us Goddess!